Privacy policy
This Privacy Policy explains how Dirty Rooster (“we”, “us”), operating www.dirtyroosternaturalsoap.com (the “Site”), collects, uses and shares personal information when you visit the Site, buy from us, or sign up for our emails or texts.
What we collect
- Device and browsing information: browser type, IP address, time zone, cookie identifiers, the pages and products you view, searches, and how you use the Site. Collected automatically through cookies, pixels and similar tools.
- Order information: name, billing and shipping address, email, phone number, and payment details. Card payments are processed by Shopify Payments, Shop Pay or PayPal; we don’t store full card numbers.
- Sign-up information: the email address and/or mobile number you give us in a sign-up form, plus your consent choices.
- Customer support information: what you send us when you email us, leave a review or contact support.
How we use it
To run the Site, process and ship orders, manage subscriptions and rewards, prevent fraud, answer questions, improve the Site, and, when you’ve agreed to it, send you marketing emails and texts and show you relevant ads.
Who we share it with
We share personal information only with service providers that help us run the business, and as required by law:
- Shopify (our store platform and checkout), Shop Pay and PayPal (payments), and NoFraud (fraud screening)
- Klaviyo (email and text messages), Judge.me (reviews), Smile.io (rewards), Loop (subscriptions) and Selleasy (post-purchase offers)
- Google Analytics (site analytics), and Meta (Facebook and Instagram) and Pinterest (advertising)
- Shipping carriers, to deliver your order
We may also share information to comply with the law, respond to lawful requests, or protect our rights. We don’t sell your personal information for money.
Text messages (SMS)
If you sign up for Dirty Rooster texts, you agree to receive recurring automated marketing texts (for example, new scents, restocks and offers) at the number you provide. Consent isn’t a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or HELP for help. Your mobile number and text consent are not shared with third parties or affiliates for their own marketing purposes. Carriers are not liable for delayed or undelivered messages.
Emails
You can unsubscribe from marketing emails at any time with the link at the bottom of every email. We’ll still send order and account emails.
Cookies and ads
We and our partners use cookies and pixels to keep your cart working, understand how the Site is used, and measure and personalize ads. You can block or delete cookies in your browser settings; some parts of the Site may not work without them. You can opt out of personalized ads at Facebook, Google and the Digital Advertising Alliance, and opt out of Google Analytics here. We don’t change our practices in response to browser “Do Not Track” signals.
Your rights
Depending on where you live (including California and other U.S. states, and the EEA/UK), you may have the right to access, correct, delete or get a copy of your personal information, and to opt out of targeted advertising. To make a request, email us at the address below. We won’t discriminate against you for using these rights. EEA/UK residents may also complain to their local data protection authority.
Children
The Site is not meant for anyone under 13, and we don’t knowingly collect personal information from children. If you think a child has given us information, contact us and we’ll delete it.
Keeping and protecting your information
We keep personal information as long as we need it for the purposes above or as the law requires, and we use reasonable safeguards to protect it. No method of transmission or storage is completely secure.
Changes
We may update this policy from time to time. The date below shows when it last changed.
Contact
Questions or requests: info@dirtyroosternaturalsoap.com
Dirty Rooster, 9215 McDade, Houston, TX 77080, United States
Last updated: October 2, 2026